Frequently Asked Questions

All of our gift boxes are in stock and available for immediate despatch. If you clear checkout before 12.30pm Monday to Friday, your order will be sent out the same day. Orders received after this time will be sent the following working day.

The same is true when your subscription renews; your order will be despatched on the same schedule.

We are based in the UK, and your order will be shipped from our warehouse in Essex. All taxes and charges will be taken care of; there is nothing further to pay.

All of our gift boxes are in stock and available for immediate despatch. If you clear checkout before 12.30pm Monday to Friday, your order will be sent the same day. Orders received after this time will be sent the following working day.

Orders are sent using Royal Mail Tracked 48 and should be delivered within 2–3 days.

The same is true when your subscription renews; your order will be despatched on the same schedule.

Your parcel will be sent using Royal Mail Tracked 48 and can be tracked using the tracking details sent with your despatch confirmation.

If you have difficulty tracking your parcel, please contact the Dream Team or email us at dreamteam@bedtimebesties.com and we'll be happy to help.

No, all taxes have been prepaid in advance by us and there is nothing further to pay on delivery.

Absolutely nothing! Delivery is free with no additional charges.

Your deliveries are scheduled according to the option you selected when you subscribed — monthly or every two months.

But if you simply have to have your next Bedtime Besties box sooner, please contact the Dream Team and we'll see what we can do.

You can make changes to your subscription, including pausing, changing payment details or cancelling your subscription, through our customer portal.

The link to access this was sent when you subscribed, but if you've mislaid your details, please contact the Dream Team or email dreamteam@bedtimebesties.com and we can send you a new link.

Your payment will be taken according to the delivery schedule you selected when you subscribed — either monthly or every two months. Payments are taken on the same date of the month as your original subscription payment.

If you'd like to change your payment date, you can do this through your customer portal.

Yes! You can pause your subscription at any time through your customer portal.

We'll be very sad to see you go, but you can of course cancel your subscription if you wish. You can do this through your customer portal or you can contact the Dream Team and we'll action this for you.

If for any reason you are not happy with your order, please contact us to let us know. You can return it within 30 days of receipt in an unopened, resalable condition for a full refund.

Details of our returns and refunds policy can be found here.

Regrettably, we are unable to refund the cost of returning the item unless it is incorrect or faulty.

Details of our returns and refunds policy can be found here.