Refund policy

Refunds and Returns

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

For returns under our 30-day returns policy, your item must be in the same condition that you received it and in its original packaging. You’ll also need your order number.

To start a return, please contact us at dreamteam@bedtimebesties.com.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about a return, please contact us at dreamteam@bedtimebesties.com.

Your Right to Cancel

If you are a UK consumer buying online, you also have statutory cancellation rights. You can tell us that you wish to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the goods.

Your statutory rights are not affected by our 30-day returns policy.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can investigate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll automatically be refunded to your original payment method. For cancellations covered by your statutory cancellation rights, refunds will be made within the timescales required by law. For other approved returns, please allow up to 10 business days for us to process your refund. Your bank or credit card provider may then take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at dreamteam@bedtimebesties.com.